Auction Sentry is failing to log in to eBay to place a bid or
retrieve my auctions from my eBay Watch List. When I try the "Test eBay log in" button
on the Identification tab of the Options screen it says the log in failed.
eBay is requiring a numeric security code to be entered on the eBay
log in page before you can be signed in.
eBay starts displaying a required numeric code on the log in page
when a user's account has had multiple failed log in attempts that appear to have been
the work of someone trying to guess their password. It also does this
sometimes after the user changes their password due to a security warning from
eBay. Auction Sentry can't log in while
this extra requirement is in place. Normally eBay stops requiring the
extra numeric entry once the user has signed in and out again several times using their
web browser. Try signing in to eBay using your web browser. If eBay
requires that you enter a number displayed in a graphic image to log in then please do
down Auction Sentry and don't start it again until after eBay stops requiring that you
enter the security numbers on the log in page.
Using your web browser log in and out several times (as many as 10) over the next 10
another 20 minutes and try signing in through your browser again.
Once eBay stops requiring the numeric entry on the log in page you
can start up Auction Sentry again and test the log in feature using the "Test eBay Sign
In" button on the Identification tab of the Options screen. Make sure
you have the correct eBay ID and password stored on that
There may be a Non-Paying Bidder Alert on your
Accounts with a non-paying bidder alert flag receive a pop-up
response from eBay when the user signs in. This response blocks Auction Sentry's log in
attempt. Try signing in to eBay from your browser to see if you get a
NPB pop-up warning when you log in. If you use a pop-up blocker shut it down before
signing in with your browser so that you will see the pop-up. If you
get a pop-up alert this is the source of the problem. If you have a
NPB alert on your account you need to clear it up with eBay before Auction Sentry will to
be able to sign you in to place bids.
You are using a proxy server to access the Internet and need to
configure Auction Sentry to use the proxy server when signing in
Check the Proxy Server settings on the Proxy Server tab of the
Options screen. Make sure it matches your system's proxy server
settings (if you don't use a proxy server then "My computer uses a proxy server to access
the Internet" box should be un-checked). If you use an ad blocking
proxy server such as AdSubtract the box should still be un-checked as Auction Sentry
can't use such proxy servers.
You can test Auction Sentry's log in capability using the test
button on the Identification tab of the Options screen